Engaging patients using technology

Every patient draws satisfaction and comfort on being extended good personalized care. With technology permeating the healthcare space, there is a strong feeling amongst many people that the degree of personalized care is only going to improve in the future. Infact, technological innovations are also expected to find progressive solutions to the hurdles currently faced in managing and curing fatal diseases. This is the consequence of the paradigm shift in the manner in which people have started viewing the impact of technology on healthcare. There is a high degree of willingness from their end to become part of the solution to the world’s healthcare problems with the aid of all sorts of technologies – to the extent that they are now open to virtual doctor visits and to the extensive use of remote medical devices and health sensors. Basically, there seems to be no hesitation whatsoever in embracing a form of healthcare which makes it possible for them to access care outside the hospital premises, share their information anonymously for better outcomes, receive care which is highly personalized i.e. even take into account the patient’s genetic details.

Given the expectations which patients have, it has become imperative on the part of providers and physicians to acknowledge them and subsequently device ways to address them. Though the inhibitions on the part of patients towards using personal health records and mobile apps for managing their care is on the wane, physicians in turn can be reluctant to accept electronic data from patients due to liability concerns. A research was done in order understand the reasons for the apprehension on the part of the physicians and the subsequent steps taken to address them. The major concerns included timeliness of data availability, adequacy of response, volume of data, accuracy and decision on who should respond. Based on the findings, some steps have been suggested to make it possible for physicians to better engage with patients using technology.

They include the following:

• Achieve an understanding of the nature of information patients would be expected to share , how they would do it and who would be the person responsible from the clinical team to review the information and at what frequency

• Identify and train a member of the clinical care team to monitor incoming data and decide urgency

• Have a protocol in place to handle medical emergency

• Use the correct judgment to arrive at a decision on whether or not a patient-generated electronic health information needs to be included in a physician’s medical record

The above points can act as valuable guidelines for providers as well in their endeavor to engage patients using technology. Besides, they will also enable them to offer highly effective, efficient and most importantly patient-centered care. With better data and technology at their disposal, it will be possible to see what is happening to patients more easily and, if need be, make the required adjustments in real time. In the new emerging payment models like Accountable Care Organizations, technology can actually play a very crucial role in engaging patients – by prompting more preventive behavior and spurring patient-physician discussions. The new models aim to negate fee-for-service by offering incentives and savings to patients for doing things the right way. This is where they expect technology to play a major role. Mobile health app development teams can help you build clinical and EHR/EMR software projects within allocated budgets and time schedules.

We provide healthcare software integration and Healthcare testing services. If you want to hire certified healthcare software testers for testing your medical application, please contact us at Mindfire Solutions.

How is mHealth metamorphosing Healthcare delivery?

Various researches have indicated the various benefits which implementation of mHealth is to bring forth in the healthcare industry. Although there is an inclination to quantify the benefits in monetary terms, the real focus should be on identifying the major changes in healthcare delivery which mHealth is going to bring about. The accuracy of monetary benefits is always going to be debatable but not the tangible benefits drawn from mHealth adoption. Of the many benefits predicted two areas which are going to see some real changes are remote patient monitoring and chronic disease management. In the event of the first, it will result in patients spending less time in hospitals and in outpatient visits. What has been really exciting is to have mHealth hardware getting directly linked to companion apps.

However, mHealth is expected to grow more so as Smartphone-based rather than being delivered through bespoke devices. As far as chronic disease management is concerned, from addressing high healthcare costs, inequality of care and medicinal waste, mHealth can actually bring about some serious positive change in lifestyle. Plus, it allows patients in some capacity to manage their health independently. For a chronic disease like diabetes, triggered mainly by incorrect lifestyle, mHealth can prove a really meaningful contribution in managing it well. For e.g. patients can use the proven apps to adhere to treatment regimes. Physicians can use make use of Patient portals to communicate directly with patients and provide information on disease management. All these and many more channels can be used to get patients to manage their blood glucose levels and reduce instances of emergency room visits and readmissions. Studies done have also indicated that with the younger lot, who unfortunately suffer from the disease, there are apps specially designed which use pictures and text messages which engage them to improve their compliance to care process at home. Also, it helps to get responses to queries from physicians in quick time. The texting program has seems to be gaining in popularity with text reminders ensuring better adherence.

Overall, these are early stages for adoption of mHealth apps. Most of the ones available currently do not have a high degree of sophistication, and are underutilized. However, it is laying the foundation for the next level of innovation to follow where the apps developed will be more suited to the changing healthcare landscape. Since a lot of changes related to healthcare IT are scheduled in the next few years, with some mandated by the federal government, the mobiles apps in the future will have to take into account the regulatory compliances to pervade into the lives of all stakeholders in the industry. The mHealth market is entirely in sync with the smartphone application market. Hence, the adoption is sure to pick from developed countries before it moves to others. In absolute terms, mHealth will see a exponential adoption since the number of people using smartphones and tablets is expected to be in billions in the next 5 years. That is also the time when it is expected to have entered the commercialization phase. But between then and now some major changes will also have to be done. For instance the regulations will have to be modified and defined in clear terms and the solutions have to handle more complex situations. The changes currently taking place in the operational models in the industry will create a an environment conducive to mHealth adoption. One of the studies done to identify the trends which will shape the market for mHealth had the following points to share

• The main driver for the mHealth usage will be the penetration of Smartphones
• There will customized mHealth applications available for smartphones or tablets
• Most of the applications will be native
• There are likely to be niche stores for mHealth apps
• The commercialization phase will require better regulations to be in place
• The market will be driven by the buyers
• The traditional health distribution channels will start adopting mHealth apps
• Countries with high smartphone penetration and healthcare budgets will be the main benefactors
• The chronic diseases will draw special focus
• New business models will come into play

With the adoption rate for mHealth apps on the rise, healthcare software testing also starts assuming increasing importance. It becomes vital and hence imperative to use app testers to test the robustness and security of the apps before they are rolled out to the patients and users.

We provide Healthcare software development services. To know more about the expertise of our healthcare application developers, please visit Mindfire Solutions.

Measures to handle Health IT hazards

Implementation of the Medicare and Medicaid EHR incentive programs has led to widespread adoption of EHRs everywhere. The trigger to all this was with the Obama government encouraging the adoption of Health IT by passing the Recovery Act in 2009. In the year 2011, the Medicare and Medicaid EHR incentive programs made it possible for physicians, hospitals, and other eligible providers to draw incentives for adopting and meaningfully using certified electronic health records. Health IT, besides all the benefits that it is supposed to bring forth, also needs to ensure safety of patients. Understanding the relevance of this area, the federal government has established a communications infrastructure to capture data about IT-related patient safety events. This is expected to hugely benefit the providers since it will result in the right intervention to handle issues when they arise. Thus new systems, when they get implemented, should without fail take into account the safety of patients. Two things hold the key to achieve this; more engagement from the Patient’s end and provision for exchange of patient information among providers. Surveys conducted have indicated some common occurrences of problems which can broadly be categorized to fall under the following heads:

• Information that is very coarse : generic statements

• Information that’s too fine : being very specific reduces chances of considering alternatives

• Missing reality : only reports and numbers do not necessarily indicate the actual situation

• Multiplicity : results / analysis from various sources suggesting conflicting information

These are problems which physicians encounter when they deal with Information systems in real time. What needs to be done here is to have a provision for giving feedback to system developers on a regular basis to close the loopholes. Physicians need to be empowered to suggest improvements when they observe problems. Not providing feedback and being operationally efficient in following what the systems prompt can in the long run prove to be a big pitfall for the industry.

Health IT is expected to bring about tremendous benefits to patients care. However since it involves complex technologies, there are high chances of mistakes occurring in its roll out. Information errors comprise a major chunk of the potential hazards of Health IT. From data mismatches to interoperability failures between devices and systems to distractions caused by smartphones and devices, all these have the potential to undo or spoil a lot of the positives of health IT implementation. If we take the last point into account, the event does not seem to be as fatal as the effect it ends up having. In today’s world of BYOD culture, physicians carry their own smartphones and tablets to work. It is quite obvious to have a lot of apps available in these devices in addition to the ones which are required to work with. Since a lot of these apps have live updates etc. it is quite normal to get distracted by them if one were using the device during patient visits with the apps switched on. Apart from the fact that it may lead to mistakes and missing out on relevant information, focusing more on the device might lead to not noticing vital clues in patients affecting the quality of care. The medical schools are trying to address the matted by devising special courses to help the future physicians learn about ways to integrate technology into their workflow without getting distracted or affected in ways which might prove to be detrimental.

Experts in the industry are suggesting ways by which the concern of safety in Health IT can be addressed. One such recommendations is to device a framework which can be rolled out in three phases and get combined with EHR implementation and related Meaningful Use requirements. The important thing to keep in mind is to incorporate safety into training of Healthcare providers and also into certification of software products. The software developers involved in developing these complex systems also need to be involved and explained their need to share responsibility for the safety. Finally measures should be taken to ensure that physicians find it easy and convenient to share their feedback and concerns whenever they want to. Nothing can be more vital than their feedback. Healthcare software development teams can help you build clinical and EHR/EMR software projects within allocated budgets and time schedules.

We provide healthcare mobile app development services. To know more about the expertise of our Healthcare software developers, please visit Mindfire Solutions.